FAQ
Have Questions?
We Have Answers.
How long does shipping take?
Delivery time is 7–12 business days.
Once your order is dispatched, you will receive a tracking number by email to follow your shipment.
Are there any hidden fees or customs charges?
No.
All prices shown at checkout are final. There are no hidden fees or surprise charges for European customers.
What is your return policy?
In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.
In addition, URB-X GEAR offers an extended 30-day return policy.
Returned items must be unused, in their original condition, and in original packaging.
To request a return, please contact us at:
📧 contact@urb-x-gear.com
What payment methods do you accept?
We accept secure and trusted payment methods processed via Shopify Payments, including:
- Apple Pay
Google Pay
PayPal
Mastercard
Visa
All transactions are encrypted and securely processed through Shopify’s payment infrastructure.
What is the quality of your products?
URB-X GEAR products are selected with a focus on durability, comfort, and modern urban design.
Each item is inspected before shipment to ensure it meets our quality standards.
How can I contact customer support?
You can contact our support team anytime via email:
We respond within 24 business hours (Monday–Friday).