Privacy policy

Last Updated: Dec 2025

Welcome to URB X GEAR. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from the website:

URB X GEAR

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history

Technical Information

IP address
Browser type
Device information
Cookies and tracking technologies
Website usage and browsing behavior

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Prevent fraud and unauthorized transactions
Improve our products and services
Personalize your shopping experience
Comply with legal obligations
Send promotional communications (where permitted by law)

3. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

Payment processors
Shipping and logistics providers
Marketing and advertising platforms
Fraud prevention and security services
Legal or regulatory authorities when required by law

These service providers are only permitted to use your information as necessary to perform services on our behalf.

4. International Data Transfers

As an international e-commerce business, your information may be processed and stored in countries outside South Africa, including countries where our service providers, logistics partners, and operational entities are located.

We take reasonable measures to ensure that personal information receives an adequate level of protection regardless of where it is processed.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic
Improve website functionality
Measure advertising performance
Personalize content and offers

You may disable cookies through your browser settings, although some features of the website may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, including the South African Protection of Personal Information Act (POPIA), you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Object to certain processing activities
Withdraw consent where applicable
Request information about how your data is processed

To exercise any of these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that personal information has been collected from a minor, we will take appropriate steps to remove it.

11. Business Information

URB X GEAR operates internationally and may conduct business through affiliated entities and service providers.

For administrative, operational, and compliance purposes, certain activities related to customer support, payment administration, and business operations may be performed by:

FLORESCA NEGÓCIOS E SERVIÇOS LTDA
CNPJ: 50.485.108/0001-90
Rua 73, Quadra 26, São Simão – GO, CEP 75890-000
Brazil

Such processing is carried out in accordance with applicable privacy and data protection laws.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.